Contact

Please email: orders@firetalkrecords.com for questions about an order.

For any other reason please use the form!

Merch

Our Merch items (tees, sweatshirts, hats etc.) are manufactured on demand and will ship separately if you have ordered as part of a bundle. Please allow additional time for these items to arrive.

Return Policy

In order to receive a full refund items must be in new condition and returned in original packaging unopened and in their original plastic wrap. Clothing must be unwashed and unworn. We do not provide return labels.

We do not refund packages lost or damaged by postal carriers. You can reach out to your local postal service provider to remedy those situations.

If an item is unavailable in a specific color way we will send the same title on available stock.

In the unfortunate case that your items are damaged or defective upon delivery, please email orders@firetalkrecords.com to discuss replacement or refund options. Please include the item name and order number in your email.

Due to the nature of digital goods, they are not refundable. If you are experiencing problems downloading your digital goods contact Bandcamp customer service.

FAQ

I ordered a record and T-shirt. Only one item showed up.

All of our soft goods are made to order, meaning they arrive separately. With a bit of patience, both items will turn up in separate packages.

I am not based in the United States, but would like to order from Fire Talk.

We are launching a UK / EU shop in November 2026, meantime we highly recommend ordering from a retailer in your territory to avoid slow shipping and high costs. If you are based in Europe, we highly recommend checking to see if Rough Trade stocks the item you are interested in. 

My package is taking a long time to arrive.

Unless it is a preorder, we do our best to ship items within a roughly week of the order being placed. However, once things have been passed to USPS and UPS, delays often happen for reasons beyond our control. If it has been over two months, please reach out to  and we will initiate a refund or replacement.

I received a USPS tracking number but it is showing “not yet picked up”. 

We have noticed that USPS tracking numbers sometimes do not update until they are closer to the final delivery destination. If you have received a tracking number your package is on the way and the tracking will update eventually. If three weeks have passed please email orders@firetalkrecords.com and we will gladly look into it for you further. 

I was mailed the wrong record and want the correct item.

Reach out to orders@firetalkrecords.com and we will ship you the correct item, as long as it is still in stock. If not, we will initiate a refund. You do not need to return the original incorrect item, so please try to make sure it goes to an appreciative home.

How is the shipping cost calculated?

Our shipping system automatically calculates the price, based on the weight of the order and USPS and UPS prices plus supplies and handling. 

I ordered multiple items, and one is a preorder. Can you mail them separately?

No. The items will be shipped together once the preorder is available.

I reached out to the orders email and haven’t heard back yet.

We have received your message. We have human employees who keep up with the orders email as best as they can. However, things sometimes get backlogged. With some patience, we will get back to you with a solution. If you go over a week without a response, please give us a nudge.